Frequently asked Questions
How may I get assistance with my online order?
Please email Sales@etananyc.com to inquire about any concerns you may have in regards to your order.
How do I change information on my order after it has been placed?
If you noticed any error on your order please contact us immediately at Sales@etananyc.com
My order is finalized but I still have not received the order summary.
You may experience a few minutes delay. If you still have not received your summary check your "Spam or Junk mail".
How much is the delivery?
Standard Shipping : $7.00 USD
Expedited Shipping : $15.25 USD
Rushed Shipping : $30.00 USD
How long will delivery take?
Will I receive my order by December 25th?
Orders processed by December 20th 4:00 pm will be received by December 25th. Disclaimer Please be advised Holiday Season is peak time for carrier services and delays may occur outside of the control of etananyc.
How do I track delivery of my order?
You are able to track your order via your summary that you received shortly after checkout. Tracking numbers are emailed as well once your order has been shipped.
Where does Etananyc deliver?
We ship worldwide
Could you deliver to a PO box?
We do not deliver to P.O box addresses
Is a signature required for delivery of my order?
Orders are recommended to require signature. Please specify if you wish to have an order delivered without a signature or if there are special delivery notes for the carrier service
Can you deliver to my hotel?
Orders can be delivered to your Hotel. We recommend specifying the name on the reservation to prevent delays or orders being returned.
Can I include a personalized gift message with my purchase?
Yes, we offer special Limited Edition Collection Post Cards for purchase that can be sent with a hand written note.
Will my gift order include an invoice where the price of the items are not shown?
Please specify in the notes section if the item for purchase is a gift so that an invoice can be sent via email only.