FAQ

Frequently asked Questions

Orders

How may I get assistance with my online order?

Please email Sales@etananyc.com to inquire about any concerns you may have in regards to your order.

How do I change information on my order after it has been placed? 

If you noticed any error on your order please contact us immediately at  Sales@etananyc.com 

My order is finalized but I still have not received the order summary.

You may experience a few minutes delay. If you still have not received your summary check your "Spam or Junk mail". 

Delivery

How much is the delivery?

Standard Shipping : $7.00 USD

Expedited Shipping : $15.25 USD

Rushed Shipping : $30.00 USD

 

How long will delivery take?

Will I receive my order by December 25th?

 Orders processed by December 20th 4:00 pm will be received by December 25th. Disclaimer Please be advised Holiday Season is peak time for carrier services and delays may occur outside of the control of etananyc.

How do I track delivery of my order? 

You are able to track your order via your summary that you received shortly after checkout. Tracking numbers are emailed as well once your order has been shipped. 

Where does Etananyc deliver? 

We ship worldwide

Could you deliver to a PO box?

We do not deliver to P.O box addresses

Is a signature required for delivery of my order?

Orders are recommended to require signature. Please specify if you wish to have an order delivered without a signature or if there are special delivery  notes for the carrier service 

 Can you deliver to my hotel? 

Orders can be delivered to your Hotel. We recommend specifying the name on the reservation to prevent delays or orders being returned. 

Gifting

Can I include a personalized gift message with my purchase? 

Yes, we offer special Limited Edition Collection Post Cards for purchase that can be sent with a hand written note. 

Will my gift order include an invoice where the price of the items are not shown? 

Please specify in the notes section if the item for purchase is a gift so that an invoice can be sent via email only. 

#ETANACULTURE

ETANA New York is founded by Floresca Isme. A Haitian-American Model based in New York City. From runways to working in production Floresca found her passion for luxury fashion is just to great to not share it with the world. Pushing the boundaries of what luxury means to consumers.

Etana New York embraces and exudes elegance and focuses on creating an empowering experience with every order.

"I look to encourage the world to wear your confidence all while on the pursuit of living up to the highest expectation of oneself, outside of the boundaries of societal norms."

- Floresca

From hand poured eco-friendly candles to designer handbags. ETANA New York is advancing the conversation of what luxury truly means.