Shipping Policy
Once orders are placed please allow 24-72 hours of processing depending on your banking institution. Based off of the shipping method chosen will determine the allotted time frame for shipping and receiving. Please be advised if you order a product that is on back order you will be notified of the time frame of production. Production may take from 4-6 weeks to produce. As these products are manufactured with great care and require a specific amount of time to be created so that you may receive the product in perfect condition.
Frequently asked Questions
Orders
How may I get assistance with my online order?
Please email Sales@etananyc.com to inquire about any concerns you may have in regards to your order.
How do I change information on my order after it has been placed?
If you noticed any error on your order please contact us immediately at Sales@etananyc.com
My order is finalized but I still have not received the order summary.
You may experience a few minutes delay. If you still have not received your summary check your "Spam or Junk mail".
Delivery
How much is the delivery?
Standard Shipping : $8.80 USD
Expedited Shipping : $15.25 USD
Rushed Shipping : $25.00 USD
How long will delivery take?
Estimated time of delivery depend on the method of shipping chosen at time of checkout. Keep in mind Business days are from Mon-Sat 7 am - 5 pm.
Standard Shipping : 3-5 Business days
Expedited Shipping : 2-3 Business days
Rushed Shipping : 1-2 Business days
Will I receive my order by December 25th?
Orders processed by December 18th 4:00 pm will be received by December 25th. Disclaimer Please be advised Holiday Season is peak time for carrier services and delays may occur outside of the control of etananyc.
How do I track delivery of my order?
You are able to track your order via your summary that you received shortly after checkout. Tracking numbers are emailed as well once your order has been shipped.
Where does Etananyc deliver?
We ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your destination country and selected shipping method. Duties and taxes may apply and are the responsibility of the recipient.
Could you deliver to a PO box?
We do not deliver to P.O box addresses
Is a signature required for delivery of my order?
Orders are recommended to require signature. Please specify if you wish to have an order delivered without a signature or if there are special delivery notes for the carrier service.
Can you deliver to my hotel?
Orders can be delivered to your Hotel. We recommend specifying the name on the reservation to prevent delays or orders being returned.
Gifting
Can I include a personalized gift message with my purchase?
Yes, we offer special Limited Edition Collection Post Cards for purchase that can be sent with a hand written note.
Will my gift order include an invoice where the price of the items are not shown?
Please specify in the notes section if the item for purchase is a gift so that an invoice can be sent via email only.